The IHSC Provider Support Call Center opens Monday, March 2nd from 8:00am to 5:00pm EST, Monday through Friday (excluding federal holidays). Please contact us at 1-844-922-IHSC (1-844-922-4472).
We Support Our Partners:
As U.S. Immigration and Customs Enforcement’s (ICE) health organization, ICE Health Service Corps (IHSC) supports ICE’s mission to protect national security and public safety by upholding health care standards across ICE-owned and contracted facilities and ensuring detained aliens receive required health care. IHSC does this by working with community health care providers.
Coming Soon: Your New IHSC Provider Portal
Acentra Health is proud to begin managing claims, authorizations, and provider services for the ICE Health Service Corps (IHSC) in 2026. We are launching a new, user-friendly portal designed specifically to speed up your workflows and simplify administrative tasks. Claims payment services from Acentra Health are estimated to begin during the second quarter of 2026 calendar year (April – June). See the Frequently Asked Questions section for more details.
What to expect:
- Faster Claims Adjudication: Automated processing for quicker reimbursements.
- Direct Claims Entry: Seamless online submission and real-time tracking.
- Enhanced Support: Dedicated resources to help you every step of the way.
Additional information regarding the launch of the new system will be posted on this website or visit the IHSC Managed Care Page for current instructions.
Who We Are:
At Acentra Health, we move forward together. We are a dedicated team of passionate professionals, united in the pursuit of innovative solutions to today’s complex health care challenges. Through our combined expertise and experience, Acentra Health accelerates improvements in health and care outcomes.
What We Do:
Acentra Health is a third-party administrator on behalf of ICE and U.S. Customs and Border Protection. Acentra Health receives, adjudicates, and pays health care claims submitted by health care providers. In addition, Acentra Health provides comprehensive customer help desk and enrollment services.