Frequently Asked Questions
Frequently Asked Questions (FAQs) - IHSC DHS
Acentra Health is currently under contract with IHSC to develop and implement claim processing services that includes a provider portal. Information regarding future claims processing operations reflects current planning assumptions and remains subject to final government contract determinations and ICE Health Service Corps’ (IHSC) direction.
Transition to Acentra Health and IHSC
Yes, providers and billing associates may review a recorded IHSC Introduction to Acentra Health webinar through the Provider Resource Center on the IHSC website at https://ihsc-dhs.acentra.com/learning-center/.
Yes, providers and their billing associates will have the opportunity to access training related material to IHSC Provider Portal enrollment and new claims processing services.
Providers and billing associates can access recorded provider webinar training sessions through the Learning Center, located within the Provider Resource Center on the IHSC website at https://ihsc-dhs.acentra.com/learning-center/.
The training covers implementation milestones, provider requirements, instructions on how to navigate the IHSC Provider Portal, instructions on how to submit claims, and available resources for providers.
For providers who cannot attend live webinar sessions, IHSC will post recordings of the webinars at https://ihsc-dhs.acentra.com/learning-center/#recorded-sessions.
On Sept. 28, 2026, IHSC will launch the Provider Portal, which will give providers time to enroll and prepare for claim adjudication going live in October.
All providers must complete enrollment through the IHSC Provider Portal to receive electronic fund transfer (EFT) payments, the sole payment method for IHSC claims adjudication.
The image below shows important upcoming go-live events and dates:
IHSC Provider Portal Access and User Administration
Yes, a new, secure, web-based IHSC Provider Portal will be available and offer the following services:
- Access to payment and remittance information.
- Provider information updates and revalidation.
- Claim status inquiry.
- Claims direct data entry (DDE).
- Submission of attachments and adjustments.
- Enrollment and registration.
- Electronic funds transfer enrollment.
- Access to provider training and resources.
- Appeal requests.
Providers who were enrolled with the Department of Veterans Affairs Financial Services Center (VA-FSC) and successfully received EFT payments will receive an email before the estimated go-live date for the new IHSC Provider Portal registration and revalidation enrollment. The email will include registration instructions. Providers will need to verify their information via a secure revalidation process.
Providers who were not enrolled with VA-FSC and never received EFT payments, including new providers, may begin enrollment and registration through the IHSC Provider Portal beginning Sept. 28, 2026.
Please monitor this website and the IHSC Managed Care web page for updates. We encourage providers to complete enrollment before claims submission functionality becomes available. IHSC cannot process claims unless the provider has completed the enrollment process and received an approved enrollment status.
All providers must complete enrollment through the IHSC Provider Portal to receive electronic fund transfer (EFT) payments, the sole payment method for IHSC claims adjudication for providers with an approved enrollment status.
Yes, the IHSC Provider Portal supports multiple users within a provider organization. Your organization must designate and authorized IHSC Provider Portal administrator. This administrator must be the first to register with the new IHSC Provider Portal. They will have authority to add other users and assign role-based permissions. Organizations with multiple-billing staff members, office personnel, providers, or administrative users may manage their users within a single provider domain.
After the organization has registered, the designated provider domain administrator can add authorized users and assign appropriate permissions. Each user will have their own account and login credentials.
Yes, the Portal supports organization-level administration. An authorized administrator (who must register first) can centrally manage multiple providers, facilities, billing staff members, credentialing staff members, and other approved representatives while maintaining provider records at the individual provider level as required.
Yes, the organization's authorized administrator may grant authorized third-party billing companies, credentialing vendors, and other designated representatives access. The provider organization controls access permissions.
Providers may create IHSC Provider Portal accounts once enrollment and registration open on Sept. 28, 2026. Providers who were previously enrolled with and receiving payments from the VA-FSC will receive an email before the estimated go-live date for IHSC Provider Portal registration and revalidation enrollment. The email will include registration instructions. Providers will need to verify their information via a secure revalidation process.
Providers who were not previously enrolled with the VA-FSC and did not receive any payments are considered new providers in the IHSC Provider Portal system. They may begin enrollment on Sept. 28, 2026.
Providers may review and update contact information during registration and revalidation. Providers needing assistance may contact the IHSC Provider Support Call Center at 1-844-922-4472 between 8 a.m. and 5 p.m. ET, Monday through Friday, excluding federal holidays.
The IHSC Provider Portal is intended for individuals and facilities, agencies, organizational, institutional (FAOI) providers and their support staff who will bill for specialty healthcare services provided to U.S. Immigration and Customs Enforcement (ICE) and U.S. Customs and Border Protection (CBP) detainees (patients) while in custody. The IHSC Provider Portal will provide an easy and convenient environment for billing providers and their authorized representatives (e.g., billing and credentialing staff) to manage enrollment, claims, and various support activities.
Yes, anyone can access the public IHSC website landing page and provider resources. However, billing providers must complete registration and enrollment with an approved status before submitting claims or accessing provider-specific Portal functions.
Each user accessing the Portal will have their own account and login credentials. Your authorized Portal administrator may add authorized users.
No, there is no fee for providers to register for or use the IHSC Provider Portal.
No. The IHSC Provider Portal is for provider enrollment, claims submission, claim status inquiry, remittance information, appeals, attachments, and related provider administrative functions. Providers should continue to obtain patient demographic information, detention facility information, referral documentation, and authorization information through established IHSC referral and authorization processes.
If providers have questions about patient identification or missing authorization information, they should contact the applicable referral coordinator, field medical coordinator, or designated IHSC point of contact.
No. If you have already completed enrollment or revalidation in the new Acentra Health eCAMS Provider Portal, no action is required. The email is associated with the legacy VA-FSC eCAMS environment and does not impact your status in the Acentra Health eCAMS system. Providers who have successfully enrolled or revalidated through Acentra Health have followed the correct process.
Provider Enrollment and Revalidation
IHSC will open provider enrollment and revalidation through the IHSC Provider Portal Sept. 28, 2026.
Please monitor this website and the IHSC Managed Care web page for related updates. Providers should complete enrollment before claims submission becomes available.
Revalidation emails will be sent to the accounts receivable contact email address associated with the provider's enrollment record previously used with SAM.gov and VA-FSC. Billing providers will have the opportunity to verify and update their contact information during registration and revalidation.
If you were previously enrolled with the VA-FSC and received payments and have not received an email invitation before Sept. 28, 2026, please call the IHSC Provider Support Call Center at 1-844-922-4472 between 8 a.m. and 5 p.m. ET, Monday through Friday, excluding federal holidays.
Each enrolled billing provider must revalidate their National Provider Identifier (NPI) to confirm their information is accurate and current. Authorized administrators may help with the process.
Yes, authorized group administrators or credentialing staff members may assist with revalidation activities for multiple billing providers. However, each billing provider must complete revalidation for their specific NPI record and must have an approved enrollment status before IHSC can process or pay claims.
Yes, Acentra Health will transition most existing billing provider information to the new IHSC Provider Portal. Providers must still complete enrollment and revalidation to verify their information and enter data elements to successfully complete the revalidation. Acentra Health manages the enrollment data entry function, while IHSC remains responsible for credentialing review and final approval.
Providers will receive preliminary application approval upon successful completion of the business process workflow (BPW) and acknowledgement of the terms and conditions of the letter of understanding (LOU). Upon preliminary approval, providers may submit claims for adjudication and reimbursement.
IHSC performs final approval of the billing provider once primary source verification of credentials has been completed.
Billing providers who submit a new enrollment application will receive an email confirmation once IHSC approves their application.
Billing providers who submit a revalidation must log in and monitor their IHSC Provider Portal for enrollment approval.
Providers should retain enrollment confirmations and monitor Portal communications for updates.
Providers will receive preliminary application approval upon successful completion of the business process workflow (BPW) and acknowledgement of the terms and conditions of the letter of understanding (LOU). Upon preliminary approval, providers may submit claims for adjudication and reimbursement.
IHSC performs final approval of the billing provider once primary source verification of credentials has been completed.
No, providers will no longer register through SAM.gov for the IHSC claims process.
Billing providers previously enrolled with Veterans Affairs Financial Services Center (VA-FSC), will receive an email invitation to register through the IHSC Provider Portal. Providers must successfully complete revalidation enrollment and acknowledge the terms and conditions of the letter of understanding (LOU) to gain preliminary application approval. Upon preliminary approval, providers may submit claims for adjudication and reimbursement.
IHSC performs final approval of the billing provider once primary source verification of credentials has been completed.
No, providers will no longer be required to use ID.me or Login.gov as part of the IHSC enrollment and revalidation process.
No, providers are no longer required to use VA Form 10091 as part of the IHSC provider enrollment process.
Billing providers who had at least one paid claim and received an electronic funds transfer (EFT) payment through the prior VA-FSC system will count as previously enrolled. These billing providers will receive revalidation letters by email with instructions to begin their revalidation through the new IHSC Provider Portal.
Providers who were previously enrolled with VA-FSC and received EFT payments will complete a revalidation through the new IHSC Provider Portal. Providers who were not previously enrolled will complete a new enrollment application.
No, the IHSC Provider Portal supports multiple users within a provider organization. After the organization registers, an authorized user can add other users and assign the appropriate permissions. Each user will have their own account and login credentials. A user can begin revalidation using the authorized credentials sent to them and completing the additional verification prompts.
No, preliminary enrollment approval requires each provider to successfully complete the business process workflow (BPW) and acknowledge the terms and conditions of a new letter of understanding (LOU) during the enrollment process. Upon preliminary approval, providers may submit claims for adjudication and reimbursement.
After IHSC completes credential verification, the system will generate a pre-populated and electronically signed copy of the LOU. The system will add the signed LOU to the provider profile, which providers can access in the provider portal.
Yes, providers and vendors must enroll in automated clearing house/direct deposit through the IHSC Provider Portal during enrollment or revalidation. IHSC pays all claims by electronic funds transfer (EFT) after the provider completes enrollment.
No, IHSC requires revalidation and enrollment only for each billing provider National Provider Identifier (NPI) at this time.
Individual servicing providers who bill through an enrolled group, facility, or organization do not need to enroll or revalidate separately at this time.
Each enrolled billing provider must revalidate their billing NPI to confirm the provider’s information remains accurate and current. Authorized administrators may assist with enrollment and revalidation activities on behalf of billing providers.
No, IHSC requires enrollment and revalidation only for each billing provider National Provider Identifier (NPI) at this time.
Individual servicing providers who render services and bill through an enrolled group, facility, agency, organization, or institution do not need to enroll or revalidate separately at this time. As a result, IHSC will not send revalidation emails or registration credentials to servicing providers.
IHSC will send revalidation emails and portal registration instructions to the billing provider's designated accounts receivable contact listed in the billing provider enrollment record. Authorized administrators for the billing provider organization may then manage enrollment, revalidation, and user access activities within the IHSC Provider Portal.
Yes, providers, upon successful submission of an enrollment application, will receive confirmation of submission and an application reference number for tracking purposes. Providers should retain this number for future communications regarding application status.
Application review times may vary based on application completeness and supporting documentation requirements. Providers should monitor the IHSC Provider Portal for status updates and respond promptly to any requests for additional information.
If required documents are missing or incomplete, IHSC will contact the provider by email and explain what information the provider must submit to complete the application.
Providers should monitor portal communications and upload all required documentation before submission whenever possible.
No, providers may enroll only one service location per billing provider National Provider Identifier (NPI).
During enrollment, the provider should enter the primary or main service location associated with that billing NPI. If a provider organization has multiple locations, it should report the primary location for enrollment. Providers do not enroll additional service locations separately under the same billing NPI.
Enrollment, approval, and credentialing is a three-step process.
- Enrollment: The provider completes enrollment in the IHSC Provider Portal.
- Initial Approval: Acentra reviews the provider enrollment for initial approval.
- Credentialing: As part of the enrollment process, credentialing of organizations and individual providers is required. IHSC completes this process after the provider enters the required information along with supporting documents into the provider portal.
Providers should monitor Provider Portal communications for updates regarding their enrollment status.
Yes. New providers may enroll with Acentra Health in the IHSC Provider Portal. Providers who were not previously enrolled with VA-FSC should complete the new enrollment process through the Portal beginning Sept. 28, 2026.
Claims Processing
VA-FSC’s acceptance of electronic data interchange (EDI) claim submissions ended Sept. 4, 2026. Claims adjudication processing ended Sept 11, 2026, for dates of service from Oct. 1, 2022, through Sept. 30, 2025, covering Fiscal Years (FY) 2023 through 2025.
IHSC will transfer VA-FSC claims processing data to the new Acentra Health system. Once enrolled, providers can access services through the IHSC Provider Portal.
VA-FSC phone lines will close on Sept. 30, 2026. Until then, staff are available Monday through Friday, 7:30 a.m. to 3:30 p.m. CT. You can call (800) 479-0523 during the remaining open hours.
Oct 12, 2026, is the go-live launch for claim processing services for electronic data interchange (EDI) and direct data entry (DDE) from the IHSC Provider Portal.
For FY 2026 claims with dates of service from Oct. 1, 2025, through Sept. 30, 2026, IHSC will adjudicate EDI or DDE claims based on the adjudication decision. Providers must be enrolled and approved to receive EFT payments.
FY 2025 and FY 2027 EDI and DDE claim adjudication exceptions:
- IHSC will temporarily suspend adjudication for claims with FY 2025 dates of service, Oct. 1, 2024, through Sept. 30, 2025, until the government reallocates FY 2025 funds for EFT processing. Providers must be enrolled and approved.
- IHSC will temporarily suspend adjudication for claims with FY 2027 dates of service, beginning on or after Oct. 1, 2026, until the government allocates FY 2027 funds for EFT processing. This is normal at the start of the new federal fiscal year. Providers must be enrolled and approved.
- The filing periods for FY 2023 and FY 2024 have closed for dates of service Oct. 1, 2022, through Sept 30, 2024. The clearinghouse will reject claims submitted for FY 2023 and FY 2024.
Please monitor this website and the IHSC Managed Care web page for updates. We encourage providers to complete enrollment before claims submission functionality becomes available.
IHSC’s new claims processing services via Acentra Health are fully electronic.
Starting Oct. 5, 2026, providers may submit electronic data interchange (EDI) claims using the new payor ID DIHSC. This will help providers prepare for the claims processing go-live date on Oct. 12, 2026.
Starting Oct. 12, 2026, enrolled providers with an approved status may submit direct data entry (DDE) claims through the IHSC Provider Portal. This begins with the claims processing go-live launch.
The filing periods for FY 2023 and FY 2024 have closed for dates of service from Oct. 1, 2022, through Sept 30, 2024. The clearinghouse will reject claims submitted for FY 2023 and FY 2024.
Providers and vendors can enroll in automated clearinghouse (ACH)/direct deposit through the IHSC Provider Portal during provider enrollment and revalidation starting Sept. 28, 2026.
IHSC will issue all payments through electronic funds transfer (EFT) after providers complete enrollment and receive approved status.
Dental providers may submit claims electronically through supported clearinghouses, including Change Healthcare and SmartData.
Providers who cannot connect through a supported clearinghouse may submit claims directly through the IHSC Provider Portal using the direct data entry (DDE) after they enroll and receive approved status. DDE will go-live on Oct. 12, 2026. Providers cannot upload claims as PDF files. Providers must enter claims directly into the Provider Portal.
IHSC does not accept paper claims. The new IHSC system is fully electronic to support higher claim acceptance rates and faster responses.
Providers must submit all claims electronically through either:
- Electronic data interchange (EDI).
- IHSC Provider Portal direct data entry (DDE)
Yes. Providers may submit attachments through the IHSC Provider Portal once it goes live on Oct. 12, 2026.
Providers may upload attachments:
- During direct data entry claim submission; or
- After they submit an electronic data interchange claim using the provider portal.
Providers can view explanations of payment information electronically through the IHSC Provider Portal as remittance advice.
Providers who submit claims through electronic data interchange will receive an 835 response. The 835 response explains how the payer processed a claim, including payment amounts, adjustments, denials, and related explanation codes.
IHSC generally processes authorized, clean claims within 30 days of receipt. Continue to check the IHSC Provider Portal for claim status updates.
For questions about claims filed with VA-FSC, contact VA-FSC Customer Service at 1-800-479-0523 on or before Sept. 30, 2026. You may also contact the IHSC Provider Support Call Center at 1-844-922-4472 between 8 a.m. and 5 p.m. ET, Monday through Friday, excluding federal holidays.
The filing periods for FY 2023 and FY 2024 have closed. Acentra Health will not process claims for dates of service Oct. 1, 2022, through Sept 30, 2024. The clearinghouse will reject claims submitted for FY 2023 and FY 2024.
IHSC will internally transition EDI claims submitted to VA-FSC between Sept. 5, 2026, to Oct. 4, 2026, with payor ID VAICE to the new required payor ID DIHSC. Providers do not need to resubmit these claims.
Providers with FY 2025 claims that VA-FSC denied must correct and resubmit the claims for adjudication in the new Acentra Health system. Providers may resubmit claims through EDI on or after Oct. 5, 2026, or through direct data entry (DDE) on or after Oct. 12, 2026. Once enrolled, providers should review the remittance advice in the IHSC Provider Portal to identify needed corrections.
The filing periods for FY 2023 and FY 2024 have closed. Acentra Health will not process claims for dates of service from Oct. 1, 2022, through Sept 30, 2024. The clearinghouse will reject claims submitted for FY 2023 and FY 2024.
For immediate assistance, contact the new IHSC Provider Support Call Center between 8 a.m. to 5 p.m. ET, Monday through Friday, excluding federal holidays. Providers can reach the call center and help-desk support at 1-844-922-IHSC (1-844-922-4472).
Yes. Providers with FY 2025 claims that VA-FSC denied must correct and electronically resubmit those claims for adjudication in the new Acentra Health system. Providers may resubmit claims through EDI on or after Oct. 5, 2026, or direct data entry (DDE) on or after Oct. 12, 2026. Once enrolled and approved, providers should review the claim remittance advice in the IHSC Provider Portal to identify the needed corrections.
The filing periods for FY 2023 and FY 2024 have closed. Acentra Health will not process claims for dates of service from Oct. 1, 2022, through Sept 30, 2024. The clearinghouse will reject claims submitted for FY 2023 and FY 2024.
For immediate assistance, contact the new IHSC Provider Support Call Center between 8 a.m. to 5 p.m. ET, Monday through Friday, excluding federal holidays. Providers can reach the call center and help desk support at 1-844-922-IHSC (1-844-922-4472).
Under Title 18, Part III, Chapter 301, Section 40006 of the U.S. Code, IHSC will pay the billed amount, up to the amount Medicare would pay for similar healthcare items and services under Title XVIII of the Social Security Act. IHSC will adjudicate claims using IHSC business rules.
The system will use configurable business rules to identify and manage duplicate claims during adjudication.
Yes. Once you are enrolled and approved in the IHSC Provider Portal, providers can submit adjustments and corrected claims through the provider portal via direct data entry (DDE) on or after Oct. 12, 2026, or via electronic data interchange (EDI) submission beginning Oct 5, 2026, with the new payor ID DIHSC.
Electronic Data Interchange (EDI)
Starting Oct. 5, 2026, providers may submit EDI claims using the new payor ID DIHSC. This will help providers prepare for the claims processing go-live date on Oct. 12, 2026.
IHSC will internally transition EDI claims submitted to VA-FSC between Sept. 5, 2026, through Oct. 4, 2026, with payor ID VAICE to the new required payor ID DIHSC. Providers do not need to resubmit these claims.
Starting Oct. 12, 2026, enrolled providers with approved status may submit Direct Data Entry (DDE) claims through the IHSC Provider Portal. This begins with the claims processing go-live launch.
The filing periods for FY 2023 and FY 2024 have closed for dates of service from Oct. 1, 2022, through Sept. 30, 2024. The clearinghouse will reject claims submitted for FY 2023 and FY 2024.
Starting Oct. 5, 2026, providers may submit EDI claims using the new payor ID DIHSC. This will help providers prepare for the claims processing go-live date on Oct. 12, 2026.
Providers can submit EDI claims using 837 electronic claim transactions.
Acentra Health has partnered with Post-n-Track Data (PnT) as its EDI clearinghouse and trading partner. PnT maintains connectivity with multiple national and regional clearinghouses and billing vendors. These vendors include the following:
- Ability Network
- AdvancedMD
- Apero Health Inc.
- Apex Edi, Inc
- AthenaHealth
- CareCloud, Inc.
- Change Healthcare Solutions
- Claim.MD
- ClaimLogic, LLC
- Computers Solutions and Consultant, Inc.
- Eligible Inc
- InstaMed
- Lincare
- nThrive, Inc.
- Office Ally Inc.
- Optum
- Practice Insight, LLC
- Quadax Inc.
- Rycan Technologies (TruBridge)
- SmartData
- Stedi
- The SSI Group
- Trizetto
- VVC Holdings Corporation
- Zotec Partners LLC
If your clearinghouse is not listed, please contact the new IHSC Provider Support Call Center for suggested resolution between 8 a.m. and 5 p.m. ET, Monday through Friday, excluding federal holidays, by calling 1-844-922-IHSC (1-844-922-4472).
You should begin using the new DIHSC payer ID for claims submission as soon as possible. Claims submitted using the legacy VAICE payer ID will continue to be accepted and automatically converted to the DIHSC payer ID for processing through Dec. 11, 2026, which is the end of the 60-day transition period. Beginning Dec.12, 2026, claims submitted under the VAICE payer ID will be rejected. Providers are encouraged to update their billing systems, practice management systems, and clearinghouse configurations as soon as possible to avoid disruptions in claims processing.
Authorizations
IHSC will continue managing the authorization process and issuing authorization numbers to providers.
IHSC will transfer approved authorization information to Acentra Health through authorized data files. Acentra Health will import those files into the new claims processing system.
Acentra Health will use previously approved authorizations to support claims adjudication and reimbursement in the new platform.
The authorization process will not change. Providers should continue to obtain and use valid IHSC-issued medical payment authorization request and referral authorization numbers when submitting claims.
Acentra Health will continue to validate claims that require authorization against the authorization information IHSC provides.
Yes. The system will import referral authorization data and match claims to authorizations during adjudication.
If you have the authorization number and are enrolled with an approved status, you can resubmit your claim for review and adjudication.
If you do not have the authorization number, email your request to the referral coordinator or field medical coordinator point of contact who normally issues your referral authorizations.
If you do not have a referral authorization point of contact or have not received a timely response, email your authorization request to IHSC at IHSC_HPMU_info@ice.dhs.gov. Include important reference information such as patient name, date of birth, specialty, dates of service, and provider name.
Yes. Emergency services require an authorization number for reimbursement. However, providers should not delay emergency care. IHSC considers emergency services preauthorized and generates the authorization retroactively. IHSC then shares the authorization with providers.
No. Providers will not have access to view prior authorization information through the IHSC Provider Portal. Providers should continue to maintain their authorization numbers and reference them when submitting claims. IHSC will transfer approved authorization information into the claims processing system to support adjudication and reimbursement activities.
Providers should obtain authorization information through established IHSC referral and authorization channels. If an authorization number is unavailable, providers should contact the detention facility that referred you to healthcare services. .
If you do not have a referral authorization point of contact or have not received a timely response, email your authorization request to IHSC at IHSC_HPMU_info@ice.dhs.gov. Include important reference information such as Alien/Subject name, Alien/Subject ID number, date of birth, specialty, dates of service, provider name, and Detention Facility and Detention facility POC.
No. Authorization information is not currently visible within the Provider Portal. Providers should maintain authorization records received through the existing IHSC authorization processes.
If you do not have a referral authorization point of contact or have not received a timely response, email your authorization request to IHSC at IHSC_HPMU_info@ice.dhs.gov. Include important reference information such as Alien/Subject name, Alien/Subject ID number, date of birth, specialty, dates of service, provider name and Detention Facility and Detention facility POC.
Payments
Once the new system is operational, IHSC will identify EFT failures and route them through established resolution processes.
Please contact the new IHSC Provider Support Call Center for related concerns between 8 a.m. and 5 p.m. ET, Monday through Friday, excluding federal holidays, by calling 1-844-922-IHSC (1-844-922-4472).
The new payor ID is DIHSC.
Providers must use payor ID DIHSC for EDI claim submissions starting Oct. 5, 2026. This change will prepare providers for the claims processing go-live date on Oct. 12, 2026.
Prior EDI claims that may have been submitted to VA-FSC between Sept. 5, 2026, and Oct. 4, 2026, with payor ID, VAICE, will be internally transitioned to the new required payor ID, DIHSC, and will not require provider resubmission.
However, providers will need to use the new payor ID, DIHSC, beginning Oct. 5, 2026, for EDI submissions going forward.
Providers can access EOPs electronically through the IHSC Provider Portal as remittance advice (RA).
There will be no mail correspondence other than annual 1099’s as appropriate.
Provider Resources
Yes. IHSC and Acentra Health will provide training materials, user guides, and implementation support before system go-live. Please monitor this website and the IHSC Managed Care web page for training resources.
Yes, the IHSC Provider Support Call Center is now available between 8:00 a.m. and 5:00 p.m. ET, Monday through Friday, excluding federal holidays. The call center provides assistance with claims, EFT/EDI enrollment, appeals, and payments. You can reach the IHSC Provider Support Call Center at 1-844-922-IHSC (1-844-922-4472).
For VA-FSC claim submission concerns on or before Sept. 30, 2026, contact VA-FSC customer service at 1-800-479-0523, Monday through Friday, from 7:30 a.m. to 3:30 p.m. CT.
After Sept. 30, 2026, the IHSC Provider Support Call Center will answer all claim-related questions. The Call Center is available between 8:00 a.m. and 5:00 p.m. ET, Monday through Friday, excluding federal holidays. The Call Center can help with claims, EFT/EDI enrollment, appeals, and payments. You can reach the IHSC Provider Support Call Center at 1-844-922-IHSC (1-844-922-4472).
IHSC providers who have successfully enrolled through the IHSC Provider Portal can appeal a denial of their enrollment application, credentialing decision, termination of enrollment, or rejection of an enrollment modification request.
- Providers will visit the Acentra Health IHSC website at https://ihsc-dhs.acentra.com/and select the Provider Resource Center tab at the top of the webpage.
- Navigate to the Provider Resources tab and download the Provider Appeals form.
- Once the form is completed, the provider will log in to their secure IHSC Provider Portal Account and select the IHSC Provider Appeals link to upload and submit their completed Appeals form.
- Appeals will have a turnaround time of thirty (30) business days for processing.
- Providers will be informed of their appeal outcome through their IHSC Provider Portal account.
For concerns about claims submitted through VA-FSC, call the VA-FSC customer support line at 800-479-0523, Monday through Friday, from 7:30 a.m. to 3:30 p.m. CT., on or before Sept. 30, 2026, their last day of service.
Yes. The system meets HIPAA, DHS, and ICE security standards.
The system administrator will follow DHS and ICE incident response requirements, report the breach, and address any issues within required timelines.
No. To protect the privacy and security of sensitive information, IHSC and Acentra Health only provide assistance to live individuals. Calls initiated solely by AI agents, virtual assistants, automated calling services, or other automated systems are not permitted and may be declined or disconnected until a live person joins the call.