The IHSC Provider Support Call Center opens Monday, March 2nd from 8:00am to 5:00pm EST, Monday through Friday (excluding federal holidays). Please contact us at 1-844-922-IHSC (1-844-922-4472).
Provider Portal Coming Soon
Acentra Health acting as the TPA will provide a full-service provider portal for enrollment, EFT setup, claims submission, claim status, and manual claim entry assistance. Providers can register and manage their profiles through this portal. Providers will not need to register with SAM.gov or ID.me to be vendorized with Acentra Health.
Acentra Health estimates that during the second quarter of 2026 calendar year, providers that were vendorized previously with VA-FSC to service DHS illegal aliens will need to validate banking/EFT information before submitting claims for payment.
For providers that were not previously vendorized, we estimate new provider enrollments will be accepted during third quarter of 2026 calendar year.
ACH enrollment will be managed through the provider portal. All payments will be made through Electronic Funds Transfer (EFT).
The secure web-based provider portal is estimated to be available during second quarter of 2026 calendar year for:
- Secure communication
- Access to payment and remittance information
- Provider information updates and revalidation
- Claim status inquiry
- Direct Claims Entry
- Submission of attachments and adjustments
- Enrollment and Vendorization
- EFT setup